Frequently Asked Questions

Step 1: After you sign-up for the first time, we’ll add you to our route. Before your first holiday, we'll bury a small PVC pipe, called the "flag sleeve," in your yard between the curb and the sidewalk. Just let us know if there are any sprinklers, plumbing, or electrical service locations to avoid in that area. Please remember to ensure the pipe remains below ground level during lawn care. Please note, we are not responsible for any damages. 

Step 2: Get ready to proudly display an American flag in your yard for the upcoming covered holiday! We'll Raise That Flaggy Flag a short time before the holiday and remove it a few days after.

Step 3: In between holidays, you don't have to worry about the flags. We'll take care of storing them and handling any maintenance or repairs. 

We proudly raise the flag on 8 holidays throughout the year for you to enjoy: President's Day, Memorial Day, Flag Day, Independence Day, Labor Day, Patriot Day (9/11), Election Day and Veteran's Day. Plus, we deliver the flag early (before the holiday) and pick it up after the holiday, giving you extra days to enjoy it!

We work hard to raise the flags the weekend before the holiday and retrieve them by the weekend after. During holidays that are close together, such as Election/Veterans, Labor/Patriot-9/11), you'll have an extended period to enjoy the flags. Please note that to ensure the flags' longevity, we cannot store them while wet. In the event of rain, we may need to leave them out for additional time to ensure they are fully dry. Adjusting our schedule to accommodate delayed pick-ups due to inclement weather may be necessary. Please rest assured, we make every effort to maintain the quality and presentation of our flags. 

Currently, we provide service to specific areas in the Fairfield neighborhood, located in Cypress, Texas. The service sections include The Crossing, Summer Crossing, Blue Meadow, Bluebonnet Glen, Autumn Park, and Baker’s Ridge. These sections are all in the area South of Cumberland Ridge Dr. and West of Fairfield Place Dr., with the exception of The Crossing, which gets a special exemption because that’s where Glamma lives!  

For all other sections, we consider them  on a case-by-case basis, depending on whethere we can accommodate the address on our route. 

If you're not located in one of the mentioned areas, please get in touch with us before signing up. We are actively exploring options to expand our service to additional sections in the future. If you wish to have your area considered, please send us a note. We'll add your area to our list of potential future service areas and keep you informed if we are able to include your section on our route. 

Currently, due to limitations in labor and inventory, we are unable to cover the entire Fairfield area. However, we hope to expand in the future. We will provide updates if our service extends to include all of Fairfield. Thank you for your understanding. 

We accept most forms of payment! 

Complete your One Year Auto-Renew subscription by clicking here or for a One Year Only subscription paid by credit card, you can click here when available.  

Pro Tip: Selecting the One Year Auto-Renew option ensures uninterrupted service and now takes CashApp! 

We also accept Venmo and CashApp.

• Venmo (@RaiseThatFlag)

• CashApp ($RaiseThatFlag)

When making a payment via Venmo or CashApp, please put your information in the comment. You MUST put the name, address, email address, and phone number for the subscription so we know who to apply it to.  This will insure against delays getting you added to our route. We need to know who it's for!

If you prefer to pay by cash or check, please text 832-741-7399 for drop-off address or pick-up arrangements. Checks should be made payable to Justin Vitovsky.

Like any service-oriented industry, tips are never mandatory, but are always appreciated.  We strive to provide excellent service and communication, and we work hard for you. While we are unable to set up a gratuity option on the website, if you would like to show your appreciation and bless us with a tip, you can consider sending it to our Venmo account @RaiseThatFlag, CashApp $RaiseThatFlag, or provide cash anytime you see us around. Your generosity is always welcomed and valued. Thank you for considering it! 

For 12 years, the $35 price on this route remained the same, but unfortunately, that is no longer sustainable due to the rising costs of... well, everything.  Despite this, we have strived to keep our rates below the average subscription costs for comparable services in our area. We understand the impact of these increases and aim to implement them gradually to minimize any inconvenience to our valued customers.  Here is our current pricing schedule:

2023-2024 

• $45 for all current auto-renew customers.

• $50 for all new and early renewal customers prior to September 30th, 2023.

• $55 for new and late renewal customers after October 1st, 2023.

• Additional flags at a single service address will be $40.

2024-2025

• $55 for all current auto-renew customers and on-time renewals before September 30th, 2024.

• $60 for late renewals between October 1st, 2024 and November 1st, 2024.

• $60 for new customers and renewals after November 1st, 2024.

• Additional flags at a single service address will be $40.

2025-2026

• $55 for auto-renew customers and on-time renewals before September 30th, 2025.

• $60 for everyone else.

We hope for the pricing in 2025-2026 to reach a sustainable long-term level, although this will depend on the state of the economy. We have structured the pricing this way to make the transition more manageable to the necessary $55-60. It is important to note that even with the increases, our rates remain below the average cost of similar services, considering the number of holidays we cover.

Late renewals incur additional costs for us in terms of time, effort, and materials. We make multiple attempts to remind existing customers to renew in a timely manner, and late renewals make it challenging for us to plan effectively. As a result, we have passed on these costs to late renewing customers. On the other hand, we offer a discount to our auto-renewing customers as they save us time, effort, and resources. We aim to show our appreciation of this with discounted rates.

This flag route is part of our 14-year-old twins' entrepreneurial efforts. As a homeschooling family, the money they earn will contribute to their current education as well as funding their future college or trade school expenses. They are also saving for their first car and the upcoming insurance costs that await them in the not too distant future. 

Certainly! 

You can sign-up for our "One  year with Auto-Renew" subscription, which allows you to join at any time during the year. This subscription will automatically renew each year based on the date you sign up. 

According to the Texas State Legislature (HB 2779, signed into law on June 17, 2011), homeowners have the right to display U.S. flags in their front yards, and this right cannot be revoked by an HOA as long as the flag is properly displayed and in good condition. 

Absolutely! With our subscription service, you have the option to have up to two flags. When subscribing online, you can use the code "TWOFLAGS" for a discount on the second flag. If you would like to have more than two flags at your home, please contact us via email or Facebook, and we will assist you in making the payment.  Additional flags at the same service address are priced at $40 each.  

Yes! Let's Raise That Flaggy Flag so you can join the fun! 

To subscribe, you can click here for our One Year with Auto-Renew or here for our One Year Only subscription when available.

Our One Year with Auto-Renew subscription ensures uninterrupted flag service for your home in Fairfield with a no-hassle renewal each year.  

*Don't worry - cancellations are no-hassle, too! As a token of appreciation for saving us administration time with renewals, auto-renew subscribers can expect a discounted cost during each future renewal.

Our One Year Only* subscription covers flag service for your home in Fairfield for 8 holidays.

*Our season runs November to September. Renewals take place in September and October. 

We do not pro-rate. If you have specific inquiries, please don't hesitate to contact us. 

Hardly anything at all!  Here's what you need to keep in mind:

• If you opt for our subscription service with auto-renew, you won't have to worry about signing up every year. It's a convenient way to ensure uninterrupted flag service. 

• We kindly request that you keep an eye on the sleeve we install in your yard to prevent it from rising above ground level. While we have never encountered such an issue, it's always good to be cautious and protect your lawn maintenance equipment. We are not responsible for damages.

• Additionally, we appreciate your attention to any overgrown tree branches near the flag's flight path. Keeping them trimmed helps in honoring our nation's symbol and protects the longevity and condition of the flag.

That's it! No hassle service!

Having a light to illuminate the flag at night is indeed a wonderful tradition, although it is not legally mandated. You have the option to install a small spotlight in your yard to enhance the visibility of the flag during nighttime. Inexpensive solar lights are highly recommended for this purpose, as they provide effective illumination while being cost-efficient.

While we strive to deliver flags on all scheduled holidays, we prioritize the safety of our children and family during inclement weather. In cases where there is lightning or other dangerous conditions, we may experience delays in flag delivery or pick-up. Although it has not occurred thus far, if severe weather persists for multiple days during a flag holiday, we reserve the right to skip that particular holiday to ensure the well-being of our team and minimize wear and tear on the flags. Please note that no refunds or credits will be provided in the event of a missed holiday due to inclement weather.

Renewals are due in September. We will leave an invoice on your door during the last flag delivery of the season.  To secure your spot on our route, please ensure that you renew your subscription by September 16th. Your prompt attention to this is so appreciated. Renewal efforts incur time and expenses, which can impact overall subscription costs for all customers.   

We understand that notices can sometimes be overlooked, so in case we don't receive a response from you, we will send up to three email reminders. If we don't have your email address or if our emails are returned as undeliverable, we will make one additional attempt by knocking on your door and leaving a flyer if you're not available. Generally, we do not use phone numbers for renewal efforts unless you've specifically designated it as your preferred method of contact. Your business is important to us, and our goal is to make every effort to retain you as a customer if you enjoy our flag service. 

Please inform us of any changes to your contact information, including address or phone number. If you have moved or wish to cancel your subscription for any reason, please kindly let us know so that we don't continue making futile efforts. 

*Auto-renew customers will receive a discount on the annual subscription rate for each subsequent year as a thank you for saving us administration costs during the renewal period. You will be notified in advance of any changes to our annual price before your renewal is processed, and our price schedule is published here in the FAQ.  The cost for  new auto-renew customers next year, in 2024-2025, will be $55, while the regular rate will increase to $60 for all other customers out of necessity. Please feel free to contact us if you have questions or concerns regarding this matter.

We highly encourage early renewals as they are crucial for securing a spot on our limited flag route and ensuring the lowest subscription costs. By renewing early, you help us save on administration time and costs, which allows us to offer competitive pricing. To make the renewal process seamless, we now offer an auto-renew subscription option that guarantees your spot on the route and maintains the lowest annual rate as a token of appreciation.  

If you choose not to opt for the auto-renew option, we will do our best to accommodate your subscription, but we cannot guarantee availability. If you subscribe while the flags are already out, we will make a good faith effort to include your address during the holiday week, but we cannot provide a guarantee as the route has already been completed.

For auto-renew customers, any missed holidays during the sign-up period will automatically be covered the following year. However, for non-auto-renew customers, missed holidays cannot be added to the end of the year. 

Thank you for understanding, and please feel free to contact us if you have any further questions or concerns.

Don't worry, we aim to have all flags out the weekend before the holiday. With a large number of flags to put up, it takes us a couple of days to complete the task. Sometimes, other services may start putting flags out before us due to their different schedules. If it's not yet the Sunday before the holiday, rest assured that we will get your flag up in time. 

However, if it's already past dark on the Sunday before the holiday and your flag is still not up, please contact us right away. It's rare, but occasionally there may be an error in the routing program that causes an address to be missed. We will provide our annual delivery/pick-up schedule at the bottom of this FAQ for your reference. 

Please note that our flags have a large metal pole and do not have a ball at the top, so if your neighbor's flag looks different, it means we haven't serviced your street yet. 

Thank you for your patience!

We rarely have flags available in the middle of a year, but we'll do our best to accommodate adding you to the route. If you choose our auto-renew option when signing up, your subscription term will be based on the day you subscribe for the next 5 delivery/pick-up cycles, which usually includes 8 holidays. Your subscription will continue until you decide to cancel it, so there is no need for pro-rating the service.

If you join without opting for the auto-renew option, we are unable to pro-rate the subscription. However, we may consider altering this policy on a case-by-case basis, such as in the event of a near-future move.

If you experience any problems with your flag or flag holder, such as non-delivery of the flag, damage to the flag, pole, or lawn holder, or any other issues, please don't hesitate to contact us immediately. You can contact us at raisethatflaggyflag@outlook.com to report the issue. In your email, please provide your service address, contact information, and a description of the problem. We will address the issue promptly and ensure it is resolved as quickly as possible.

Congratulations on your upcoming move! If you are relocating within the neighborhood, we'll gladly transfer your subscription to the new address.  However, if you are moving out of our service area, we are sorry to see you go.  If you have an auto-renew subscription, please cancel online or inform us, and we can take care of it for you. Please note that we do not provide refunds for unused time in the event of a move. We can continue to deliver the flag to the service address until the subscription term expires. If you inform us of your move, we'll let the new buyers know they have you to thank for the remaining subscription term as a welcome to the neighborhood gift!  

It's greatly appreciated if you give us the courtesy of letting us know about your move, as it allows us to update our records and avoid unnecessary renewal efforts. Additionally, it helps us plan a visit to the new owners at your previous address to ensure a seamless transition. 

Absolutely! Gifting a subscription to one of your neighbors is a wonderful idea, and we appreciate your thoughtfulness. As long as your neighbor is within our service area, they are eligible for a gift subscription. Please make sure to inform your neighbor about the gift so that they are aware and can expect our visit to install the pole sleeve. It's a great way to surprise and delight them throughout the year! Thank you for spreading the joy of our flag service in your community!

If you wish to cancel, you have the option to do so at any time, and we understand and respect your decision. You have the flexibility to cancel your subscription at any time by contacting us via email, phone, or text.  If you are enrolled in our auto-renew program, we can promptly cancel your subscription in our system. Alternatively, if you created an account with Stripe, you can also cancel through the customer dashboard, which will notify us automatically. 

Please note that as our flag service is a significant fundraising endeavor for our children's education, we are unable to provide refunds for any portion of your subscription. We appreciate your understanding and support.

Absolutely! We would be happy to assist you with your flag display for the event. Please get in touch with us at raisethatflaggyflag@outlook.com and let us know how we might be able to help!  We always like to support a good cause!

We have all been there. Please feel free to reach out to us through email at raisethatflaggyflag@outlook.com or message us on Facebook and we will get back to you as quickly as we can. If you prefer to communicate by phone, simply let us know in your message or email, and we'll be happy to reach out to you. We're trying to avoid posting our mom's personal cell phone number on the internet.  :) We appreciate your understanding!

*We will post any changes to this schedule to our Raise That Flaggy Flag Facebook page.

2023-2024

November 2023: Election Day & Veteran's Day

• Delivery: 4-5

• Election Day 7 (1)

• Veteran's Day 11 (2) 

• Pick-up: 17-19

February 2024: President's Day

• Delivery: 17-18 

• President's Day 19 (3) 

• Pick-up: 23-25

May 2024: Memorial Day

• Delivery: 25-26

• Memorial Day 27 (4) 

June 2024: Flag Day

• Flag Day 14 (5) 

• Pick-up: 15-16

• Delivery: 29-30

July 2024: Independence Day

• Independence Day 4 (6) 

• Pick-up: 6-7

September 2024: Labor Day & Patriot's Day

• Delivery: August 31- September 1 (Renewals are requested)

• Labor Day 2 (7)

• Patriot Day 11 (8)

• Pick-up: 13-15 (Renewals are due)

2024-2025

November 2024: Election Day & Veteran's Day

• Delivery: 2-3

• Election Day 5 (1)

• Veteran's Day 11 (2) 

• Pick-up: 15-17

February 2025: President's Day

• Delivery: 15-16 

• President's Day 17 (3) 

• Pick-up: 21-23

May 2025: Memorial Day

• Delivery: 24-25

• Memorial Day 26 (4) 

June 2025: Flag Day

• Flag Day 14 (5) 

• Pick-up: 20-22

• Delivery: 28-29

July 2025: Independence Day

• Independence Day 4 (6) 

• Pick-up: 5-6

August 2025: Labor Day & Patriot's Day

• Delivery: August 30-31 (Renewals are requested)

September 2025: Labor Day & Patriot's Day

• Labor Day  1 (7)

• Patriot Day 11 (8)

• Pick-up: 13-15 (Renewals are due)

2025-2026

TBD